Effective Date: 01/09/2025
Last Updated: 19/09/2025
Introduction
This Privacy Policy describes how SoldX India Pvt Ltd ("SoldX", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and related services ("the Platform"). By using SoldX, you agree to this Privacy Policy. If you do not agree, please do not use our Platform.
Information We Collect
-
a) Information You Provide:
- Name, phone number, email address, postal address.
- Identity proof and verification documents (e.g., Aadhaar, PAN, RERA certificate for brokers).
- Payment details for deposits, fees, and services.
- Property-related details when creating a listing.
-
b) Information We Collect Automatically:
- Device details (IP address, browser type, operating system).
- Usage data (pages visited, time spent, actions).
- Location data (with consent).
-
c) Information from Third Parties:
- Verification from government databases.
- Broker and seller details.
- Creditworthiness checks.
How We Use Your Information
- Facilitate property listings, auctions, and transactions.
- Verify identity and ensure compliance with applicable laws.
- Provide analytics to sellers and brokers (clicks, views, reach, traffic).
- Offer 24/7 buyer support and dispute assistance.
- Send updates, notifications, and promotional offers.
- Provide optional legal, financial, and tax advisory services (on a paid basis).
- Improve platform performance, fraud detection, and security.
Sharing of Information
- Sellers and Brokers: Limited buyer information relevant to property transactions.
- Payment partners for secure processing.
- Legal & Advisory Partners: If you opt for advisory services.
- Government/Regulators: To comply with RERA, IT Act, or other legal obligations.
- Third-Party Service Providers: For hosting, analytics, marketing, and verification services.
- We do not sell your personal information to third parties.
Data Retention
- We retain your data as long as your account is active or as required by law.
- Transactional data may be kept longer for compliance and dispute resolution.
- Data deletion requests are honored as per regulatory requirements.
Cookies & Tracking Technologies
- SoldX uses cookies and similar technologies to improve user experience, personalize content, and analyze usage.
- You can manage cookie preferences in your browser settings.
Data Security
- We implement industry-standard encryption, firewalls, and access controls to protect your data.
- While we take all precautions, no system is 100% secure. Users share information at their own risk.
Your Rights
- Access, update, or correct personal information.
- Request data deletion, subject to legal compliance.
- Opt-out of marketing communications.
- Withdraw consent for location and cookies.
- Make requests via email: [email protected].
Children’s Privacy
- SoldX services are intended for individuals 18 years and older.
- We do not knowingly collect data from minors.
Changes to This Privacy Policy
SoldX may update this Privacy Policy. Updates will be posted on our website with the revised date.
Governing Law
- This Privacy Policy is governed by the laws of India.
- Disputes are subject to the jurisdiction of courts in Haryana.
Contact Us
For privacy-related queries, contact:
